This Privacy Statement explains NeuroVision Therapy’s practices regarding personal information of our patients, prospective patients and other visitors to our office and website, as well as those who have transactions with us through telephone, internet, faxes and other means of communication.
NeuroVision Therapy's Commitment to Privacy
At NeuroVision Therapy, we are committed to respecting the privacy of our patients and our website visitors. For that reason we have taken and will continue to take, measures to help protect the privacy of personal information held by us.
How and why we collect personal information
What we do with that information
The steps that we take to help ensure that access to that information is secure
How you can access personal information pertaining to you
Who you should contact if you have questions and concerns about our policies or practices
When we collect personal information:
1. Automatic collection
We may receive certain information when you interact with our website; email and/or online advertising.This may include information such as the type of internet browser or computer operating system you are using, your IP address and the domain name of the website you just left.
2. Information you provide us
When you interact with NeuroVision Therapy, you may provide us with personal information including the following:
Contact Information (e.g. name, address, email, telephone number)
Insurance information (e.g. Health Card, Third Party Insurance, Auto Insurance)
Financial Information (including credit card information) to process and manage your phone authorized payments
3. Social Media
We may offer you the opportunity to engage with us through third-party social networking websites, plug-ins and applications.Through these platforms, you may allow us to access information associated with your social media account.We may use this information to confirm your identity and to personalize your experience on our website.
How we use personal information
As a part of our business operations, we collect and use certain personal information about our patients, including contact information such as name, address, email address and telephone number, in order to process your requests, provide you with services and to understand your needs so that we can serve you better.We use credit card information to process payments either in the office with you present, or over the phone with your approval.We do not keep credit card information on file.We may use demographic and profile data, combined with other publicly available information, to tailor online content according to your preferences.In addition, we may use your personal information for the following purposes:
Facilitate participation in certain programs inform you about opportunities to participate in additional programs and services;
To respond to your inquiries and, if you ask us to, forwarding your inquiries to a third party when resolving an insurance issue
Managing and responding to service or program requests
To process payment for goods and services
To meet contractual requirements relating to the services and products provided to you; and
To help identify you when you visit the website to gather demographic information about users of our website and to improve our online offerings and website administration
When we share personal information
From time to time we engage third parties to perform certain services to our patients. The personal information that the third party receives is limited to only the information held by us that they need in order to render their services to us and/or to facilitate your participation in their program.
In addition, will disclose personal information
If a law, regulation, search warrant, subpoena or court order legally authorizes us to requires us to do so;
As necessary to our service providers that help us with our business operations;
If necessary to protect the safety or security of users of the website, to detect and prevent fraud or abusive behaviour, or when otherwise required by law to protect our rights and those of our patients;
In the event that we sell, transfer or otherwise dispose of the business to an affiliate, successor, assign or other third party entity; or
With your consent
Except as set out above, we do not sell, rent, share or disclose the personal information we hold or make our patient list available to others without your send. Our third party service providers are contractually obligated to maintain privacy policies that are no less stringent than our own.
How long do we hold personal information?
According to the Ontario College of Optometrists, we retain personal information for 10 years after your last visit to NeuroVision Therapy. When no longer required, we will destroy, erase or de-personalize the information. Legal requirements may necessitate our retaining some or all of the personal information we hold for a period of time that is longer than we might otherwise hold it.
To ensure that the personal information you provided is accurate, complete and up to date, we urge you to provide us with updates regarding such information and to inform us of any errors affecting the personal information that we hold.
We maintain technological, organizational and physical safeguards in an effort to protect the personal information held by us from unauthorized use, access, disclosure, loss or alteration. Access to personal information will be restricted to our authorized personnel who require the information in order to perform their duties properly. In addition, access will be limited to only that information that is strictly necessary for the performance of those duties. The same limitations are imposed on our third party service providers.
Accessing personal information
Our patients are entitled to access their personal information held by us concerning them.You can access your personal information by making a written request to us.We will generally respond to your request for information within thirty days, unless, for reasons beyond our control, a longer response time is necessary.In which case, you will be advised accordingly.
Inquiries or Complaints
208-114 Dundas Street East
Whitby, ON L1N 2H7
We will reply as quickly as possible and inform you of the steps, if any, that have been or will be taken in order to address the concern or implement the suggestion.
Third Party Links
Modifications to this policy
We reserve the right to change this Policy Statement at anytime. We will alert you that changes have been made by indicating at the top of the Privacy Statement to make sure that you understand how information that you provide will be used. Any changes that are made to this Privacy Statement will apply to both any personal information that we hold prior to the effective date of the amended Privacy statement and any personal information that we collect on or after such effective date.