Privacy Policy

This Privacy Statement explains NeuroVision Therapy’s practices regarding personal information of our patients, prospective patients and other visitors to our office and website, as well as those who have transactions with us through telephone, internet, faxes and other means of communication.

 

NeuroVision Therapy's Commitment to Privacy

At NeuroVision Therapy, we are committed to respecting the privacy of our patients and our website visitors.  For that reason we have taken and will continue to take, measures to help protect the privacy of personal information held by us.

This Privacy Policy provides you with details regarding

  1. How and why we collect personal information

  2. What we do with that information

  3. The steps that we take to help ensure that access to that information is secure

  4. How you can access personal information pertaining to you

  5. Who you should contact if you have questions and concerns about our policies or practices

 

When we collect personal information:

1. Automatic collection

We may receive certain information when you interact with our website; email and/or online advertising.This may include information such as the type of internet browser or computer operating system you are using, your IP address and the domain name of the website you just left.

 

Depending on your browser settings, we may store some information in the form of a “cookie” or similar file.Cookies are small pieces of data that are stored on your computer to allow us to recognize your computer when you return to the website.We may also use cookies to deliver content or to save information (like a password so you don’t have to re-enter it).At your option, you may turn off our cookies using the application features contained in your internet browser; however, doing so may prevent you from making full us of some or all of the features of the website.

2. Information you provide us

When you interact with NeuroVision Therapy, you may provide us with personal information including the following:

 

  • Contact Information (e.g. name, address, email, telephone number)

  • Insurance information (e.g. Health Card, Third Party Insurance, Auto Insurance)

  • Financial Information (including credit card information) to process and manage your phone authorized payments

3. Social Media

We may offer you the opportunity to engage with us through third-party social networking websites, plug-ins and applications.Through these platforms, you may allow us to access information associated with your social media account.We may use this information to confirm your identity and to personalize your experience on our website.

 

How we use personal information

As a part of our business operations, we collect and use certain personal information about our patients, including contact information such as name, address, email address and telephone number, in order to process your requests, provide you with services and to understand your needs so that we can serve you better.We use credit card information to process payments either in the office with you present, or over the phone with your approval.We do not keep credit card information on file.We may use demographic and profile data, combined with other publicly available information, to tailor online content according to your preferences.In addition, we may use your personal information for the following purposes:

 

Facilitate participation in certain programs inform you about opportunities to participate in additional programs and services;

  • To respond to your inquiries and, if you ask us to, forwarding your inquiries to a third party when resolving an insurance issue

  • Managing and responding to service or program requests

  • To process payment for goods and services

  • To meet contractual requirements relating to the services and products provided to you; and

  • To help identify you when you visit the website to gather demographic information about users of our website and to improve our online offerings and website administration

 

When we share personal information

From time to time we engage third parties to perform certain services to our patients. The personal information that the third party receives is limited to only the information held by us that they need in order to render their services to us and/or to facilitate your participation in their program.

 

In addition, will disclose personal information

  • If a law, regulation, search warrant, subpoena or court order legally authorizes us to requires us to do so;

  • As necessary to our service providers that help us with our business operations;

  • If necessary to protect the safety or security of users of the website, to detect and prevent fraud or abusive behaviour, or when otherwise required by law to protect our rights and those of our patients;

  • In the event that we sell, transfer or otherwise dispose of the business to an affiliate, successor, assign or other third party entity; or

  • With your consent

Except as set out above, we do not sell, rent, share or disclose the personal information we hold or make our patient list available to others without your send. Our third party service providers are contractually obligated to maintain privacy policies that are no less stringent than our own.

 

How long do we hold personal information?

According to the Ontario College of Optometrists, we retain personal information for 10 years after your last visit to NeuroVision Therapy. When no longer required, we will destroy, erase or de-personalize the information. Legal requirements may necessitate our retaining some or all of the personal information we hold for a period of time that is longer than we might otherwise hold it.

 

Accuracy

To ensure that the personal information you provided is accurate, complete and up to date, we urge you to provide us with updates regarding such information and to inform us of any errors affecting the personal information that we hold.

 

Security Measures

We maintain technological, organizational and physical safeguards in an effort to protect the personal information held by us from unauthorized use, access, disclosure, loss or alteration. Access to personal information will be restricted to our authorized personnel who require the information in order to perform their duties properly. In addition, access will be limited to only that information that is strictly necessary for the performance of those duties. The same limitations are imposed on our third party service providers.

Accessing personal information

Our patients are entitled to access their personal information held by us concerning them.You can access your personal information by making a written request to us.We will generally respond to your request for information within thirty days, unless, for reasons beyond our control, a longer response time is necessary.In which case, you will be advised accordingly.

 

Inquiries or Complaints

If you are not completely satisfied with or wish to submit comments concerning this Privacy Policy or its application by us, we invite you to convey your concerns or suggestions to :

NeuroVision Therapy

208-114 Dundas Street East

Whitby, ON L1N 2H7​

 

We will reply as quickly as possible and inform you of the steps, if any, that have been or will be taken in order to address the concern or implement the suggestion.

 

Third Party Links

Our website may contain links to external websites. This Privacy Statement applies to personal information that we collect from you, the patient, and information that we collect and us on or thought the website. We are not responsible or liable for the content to activities of any linked websites, or for the privacy practices of third parties. We strongly recommend that you review a third party’s privacy policy before disclosing any personal information to the third party. Nonetheless, we seek to protect the integrity of our office and website and welcome any feedback you may have about third party websites that are linked through our website.

Modifications to this policy

We reserve the right to change this Policy Statement at anytime.  We will alert you that changes have been made by indicating at the top of the Privacy Statement to make sure that you understand how information that you provide will be used.  Any changes that are made to this Privacy Statement will apply to both any personal information that we hold prior to the effective date of the amended Privacy statement and any personal information that we collect on or after such effective date.